Return & Exchange Policy
1.DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?
Yes, we are pleased to offer a return policy on unused products. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on unopened products that have not been tampered with. If a product is damaged or not the correct item that you ordered, then a refund or exchange can be made.
2. FOR WHAT REASONS CAN I RETURN MY ORDER FOR A REFUND?
We are more than happy to accommodate returns on products unused within 48 hours of the delivery date.
You may return your Best Global Gadgets product(s) ONLY if they fall into one of the categories listed below:
- The product itself (not including packaging materials) arrived damaged.
- The product that you received was not the product that you ordered.
If your claim does not meet either of the above requirements, then you will be refunded for the value of your order minus the shipping cost (dependant on shipping method) + processing fees ($4.99USD).
Exchanges are also welcome if they are requested within 48 hours of delivery. Exchanges must be for bestglobalgadgets.com products or equal or lesser value. If you choose to exchange for an item of lesser value, you will be refunded the the lower of the difference in price or $10USD.
3. HOW DO I MAKE A RETURN?
You must contact us first at (firstname.lastname@example.org) within the 48 hour return time period. All Best Global Gadgets products must be shipped back unopened in the original packaging and the packaging must not be defective in any way or a return will not be issued. In order to be eligible for a refund once returned, the product must meet one of the above criteria in Section 2. If it does not meet one of these criteria, then a refund will not be given.
We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Best Global Gadgets will not be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
* original shipping charges are non refundable
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition.
SHIPPING TIME DISCLAIMER: Occasionally, shipping times may be delayed due to factors that are out of our control. Refunds will not be issued until the order has not been received ninety (90) days after the order was placed. Once the 90th day has been reached, we will initiate the refund process, or re-send the order. This choice will be that of the customer.
CUSTOMER INFORMATION DISCLAIMER: Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
FINAL SALE DISCLAIMER: All reduced price and sales items are final sale. This includes all items bought with a discount code, during a promotional event, free products, or marked down items.
FREE PRODUCT DISCLAIMER: Free products are not eligible for returns, refunds, or exchanges.
You may contact us by e-mail at email@example.com and we will reply to you within 24 hours.